Frequently Asked Questions
Everything you need to know about bringing Nellie's into your home.
What is the typical shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly.
Do you offer a satisfaction guarantee on home goods?
Yes, we want you to love your space. If you are not completely satisfied, you can return most items within 30 days of delivery for a full refund, provided they are in original condition.
Are your textiles and linens machine washable?
While many of our cotton and linen products are machine washable, we recommend checking the specific care label on each item or visiting the product page for detailed maintenance instructions.
Can I track my order once it has been placed?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods does Nellie's accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are the materials used in your products sustainably sourced?
Nellie's is committed to sustainability. We prioritize working with artisans and manufacturers who use FSC-certified wood, organic cotton, and eco-friendly dyes whenever possible.